Welcome to TZ Smart. These Terms & Conditions (“Terms”) govern your use of our website www.tzsmart.in / shop.tzsmart.in and your purchase of products from our store.
By accessing or using our website, you agree to these Terms.

1. General Information

TZ Smart (“we,” “us,” “our”) operates this e-commerce platform to sell audio accessories, DJ products, connectors, cables, electronics, lifestyle products, and related items.
These Terms apply to all users, buyers, visitors, and customers of our website.

2. Use of Website

By using this website, you confirm that:

• You are at least 18 years old

• You agree to provide accurate personal and payment information

• You will not use the website for fraudulent or unlawful activities

• You will not attempt to bypass security features of the website

We reserve the right to refuse service to anyone at any time.

3. Product Information

We make every effort to display accurate product details, including:

• Photos

• Specifications

• Descriptions

• Pricing

However, slight variations in color, texture, or packaging may occur due to manufacturing differences or lighting.

If any product information is incorrect, we reserve the right to update or cancel orders where necessary.

4. Pricing & Payments

• All prices listed on the website are inclusive/exclusive of taxes as specified.

• Pricing may change without notice.

• We accept secure online payments through trusted payment gateways.

• We do not store any credit/debit card details.

If your payment fails or shows as pending, it is the responsibility of the payment gateway/bank.

5. Order Confirmation

Your order is considered confirmed only after:

• Successful payment

• Receipt of a confirmation email or message

• Verification of details (if needed)

We may cancel an order if:

• The product is unavailable

• Payment verification fails

• Incorrect address or contact details are provided

In such cases, any paid amount will be refunded.

6. Shipping & Delivery

• We ship products across India.

• Delivery time varies depending on location.

• Tracking details will be shared once the product is dispatched.

• Delays due to courier partners, weather, festivals, or unavoidable issues are not under our control.

For full shipping details, refer to our Shipping Policy (can be created on request).

7. Returns, Refunds & Replacements

Our return and replacement process is governed by our Return & Refund Policy.
Customers must provide:

• Order ID

• Condition of product

• Images or videos (if requested)

Returns may be rejected if:

• Product is damaged by customer

• Missing accessories

• Incorrect or incomplete request

Refunds are processed to the original payment method.

8. Warranty (If Applicable)

Some products may come with a limited warranty.
Warranty does not cover:

• Physical damage

• Water damage

• Improper use

• Unauthorized repairs or modifications

Warranty claims must include proof of purchase.

9. User Accounts

If you create an account:

• Keep your login details confidential

• You are responsible for all activities under your account

• Notify us immediately in case of unauthorized access

We may terminate accounts violating these Terms.

10. Prohibited Activities

You agree NOT to:

• Use the website for illegal purposes

• Distribute malware, viruses, or harmful code

• Copy content without permission

• Attempt to hack or breach our system

• Post false, misleading, or abusive messages

Violation of rules may result in legal action.

11. Intellectual Property

All website content—including logos, images, descriptions, product listings, and brand names—is the property of TZ Smart or its partners.

You may not copy, reproduce, or use our content without written permission.

12. Limitation of Liability

TZ Smart is not liable for:

• Damages due to misuse of products

• Delays caused by courier partners

• Loss caused by incorrect installation

• Website downtime or technical errors

• Third-party payment gateway failures

Your use of the website is at your own risk.

13. Third-Party Links

Our website may contain links to third-party websites or services.
We are not responsible for their content, privacy, or policies.

14. Cancellation Policy

We may allow order cancellations before dispatch.
Once shipped, cancellations are not possible.

If the order is canceled by us, you will receive a full refund.

15. Governing Law

These Terms are governed by the laws of India.
Disputes will be handled under the jurisdiction of local courts.

16. Changes to Terms

We may update these Terms anytime without prior notice.
Updates will be posted on this page with revised dates.

17. Contact Information

For questions about these Terms, contact us at:

? Email: tzsmartofficial1@gmail.com
? Phone / WhatsApp: +91 7827166642
? Website: www.tzsmart.in / shop.tzsmart.in