At TZ Smart, we are committed to providing fast, friendly, and reliable support for all our customers. This Support Policy explains how you can reach us, how we handle queries, and what level of assistance you can expect before and after placing an order.

1. Customer Support Availability

We provide customer support through:

? Phone: +91 7827166642
? Email: tzsmartofficial1@gmail.com
? Website: www.shop.tzsmart.in (Contact Form)

Support Hours:

• Monday–Saturday: 10:00 AM – 7:00 PM

• Sunday & Public Holidays: Limited or No Support

2. Types of Support We Offer

A. Pre-Sales Support

We assist with:

• Product details & specifications

• Compatibility guidance (connectors, cables, audio accessories)

• Pricing inquiries

• Stock availability

• Bulk order requests

• Delivery timelines

B. Order Support

We assist with:

• Order confirmation

• Payment status

• Shipping updates

• Tracking numbers

• Order modifications (before dispatch)

C. Post-Sales Support

We offer:

• Installation & usage guidance (basic advice)

• Troubleshooting for common issues

• Warranty-related help (if applicable)

• Return/Replacement queries

• Refund status

3. Response Time

We aim to respond within:

• Email Support: 24–48 hours

• Phone Support: Instant during support hours

• WhatsApp Support (if used): 1–12 hours

During busy periods, responses may take slightly longer.

4. Return, Replacement & Refund Support

Support for returns and replacements is based on our Return & Refund Policy.

We assist with:

• Opening a return request

• Pickup arrangement (if serviceable)

• Replacement dispatch

• Refund tracking

Customers must provide:

• Order ID

• Clear product photos/videos

• Reason for return

5. Warranty Support (If Applicable)

Some products may come with a limited warranty.

Warranty support includes:

• Assistance with defect verification

• Guidance on repair or replacement

• Coordination with manufacturers (if required)

Warranty does not cover:

• Physical damage

• Misuse or improper handling

• Unauthorised modifications or repairs

6. Support Limitations

Our support team cannot assist with:

• Third-party devices or accessories compatibility beyond basic guidance

• Advanced technical repairs

• Issues caused by improper installation, misuse, or customer-induced damage

• Services outside the scope of our product offerings

• Requests without valid order ID or proof of purchase

7. Behaviour & Abuse Policy

We expect respectful communication from customers.

We may refuse support in cases of:

• Abusive or threatening language

• Harassment of staff

• Fraudulent claims

• Repeated violations of company policies

8. How to Contact Support

For any issues or queries, reach us at:

? Email: tzsmartofficial1@gmail.com
? Phone/WhatsApp: +91 7827166642
? Website: www.shop.tzsmart.in

Our team is always ready to assist you!

9. Updates to This Support Policy

We may update this policy as required.
Any changes will be posted on this page with a revised date.